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Terms & Conditions
Mydermagene.com
General Terms and Conditions
Introduction
The contract made on the basis of this document will not be recorded (it will not be accessible afterwards, the conclusion of the contract is evidenced by the order data). It will be concluded only in electronic form, it is not a written contract (juridical act is performed by implied conduct), it is written in English and it does not refer to a code of conduct. If you have questions about the operation of the webshop and your order process, please contact us via the contact details provided.
The effect of this General Terms and Conditions extends to the contractual relationships of the provider’s
(http://www.mydermagene.com) and subdomains. This „general terms and conditions” is available on the following webpage: https://www.mydermagene.com//aszf
and can be downloaded and printed via the following link: https://www.mydermagene.com//aszf
Definitions:
User: Any natural or legal person or organization that uses the services of the Service Provider shall enter into a contract with the Service Provider.
Consumer: A User who is a natural person acting outside his or her profession, self-employment or business.
Business: A person pursuing an occupation, self-employment or business.
Provider: A natural or legal person or an entity without legal personality providing an information society service, which provides a service to the User and concludes a contract with the User.
1. DATA OF THE PROVIDER
Name of the Service Provider: Vitee Beauty Korlátolt Felelősségű Társaság
Registered Office (and official place of raising claims): 8230 Balatonfüred, Batsányi u. 2.
Contacts of the Provider and the regularly used electronic mailing address for contacting users: info@mydermagene.com
Company number: 19-09-524576
Tax number: 32593369-2-19
Name of the registry authority: Veszprémi Törvényszék Cégbírósága
Telephone number: +36 70 364 04 66
Language of contract: English
Name and address of the domain provider:
Nextserver Kft.
6722 Szeged, Mérey utca 12.
Tel.: +36 1 445 1300
E-mail: info@nextserver.hu
Shopify Inc.
Székhely: 150 Elgin St, Suite 800, Ottawa, ON, K2P 1L4, Kanada
Telefon: +1 888 746 7439
E-mail: support@shopify.com
Honlap: shopify.com
2. BASIC PROVISONS
2.1. Issues not regulated in the current Articles and the interpretation of These Articles are the points of the present Terms of Use and Conditions are governed by Hungarian law, with particular regard to the provisions of Act V of 2013 of the Hungarian Civil Code (“Civil Code”) on certain aspects of electronic commerce services and information society services from the 2001 Act CVIII (E-commerce law) and the detailed regulations on consumer-business contracts of Government Decree 45/2014. (II. 26.). The mandatory provisions of the relevant legislation shall apply to the Parties, without any special clause.
2.2. These Articles are the points of the present Terms of Use and Conditions are effective law since 12th October 2023 and remain in force until revocation. The Service Provider has the right to unilaterally amend the Articles (circumstances that may lead to change: change in shipping cost, change in legislation, business interest, changes in company). The Service Provider publishes the modifications on the website, and registered/prior customers are notified of the modifications via email. The modifications do not affect previously concluded contracts, the changes are not retroactive.
2.3. The Service Provider reserves all rights in connection with the content and dissemination of the website and webpages. It is absolutely forbidden to download, store (electronically), process, or sell any content published in the website or any aspect of the content without the written consent of the Service Provider.
3. REGISTRATION, PURCHASE
3.1. The User is obliged to provide his/her real data at the time of purchase/registration. In the event of false or personally identifiable information provided during purchase/registration, the resulting electronic contract will be considered void. The Service Provider disclaims any liability if the User makes use of its services on behalf of another person with the data of another person.
3.2. The Service Provider shall not be liable for delivery delays or other problems or errors due to incorrect and/or inaccurate data provided by the User. However, the Service Provider informs users that, after a consultation with the User and the clear identification of the User, incorrectly entered data in the order can be corrected to ensure successful billing and fulfilment.
3.3. The Service Provider shall not be liable for any damages resulting from the User's forgetting his/her password or the access of unauthorized persons for any reason not attributable to the Service Provider (if registered on the site).
4. AVAILABLE PRODUCTS AND SOFTWARES
4.1. Displayed products can only be ordered online. The prices displayed for the products are in EUR and include the statutory VAT. However, they do not include home delivery charges. No separate packaging costs will be charged.
4.2. In the web shop, the Service Provider details the name and description of the product. The images shown on the product data sheet may be different from the actual ones and may be used for illustration purposes.
4.3. If there is a product on sale, the Service Provider should inform the User about the sale and its exact duration.
4.4. If the wrong price is displayed on the website – despite the due diligence of the Service Provider – and the price is obviously incorrect, the Service Provider is not required to confirm the product at the wrong price, especially if there is a significant difference. For example, if the price is set at EUR 0 or EUR 0.01 because of a system error, then the Service Provider shall not be obliged to deliver the product at the incorrect price, but may offer the delivery at the correct price, in the knowledge of which the Customer may refuse to make the purchase. In accordance with the case law of the Hungarian judiciary, a significant difference is generally considered to be a deviation of at least 50% in a positive or negative direction from the market value of the given product or service. However, consumers are informed that the concept of striking value imbalance (Section 6:98 of the Civil Code) is not precisely defined by law.
4.5. In the case of a defective price as described in Section 4.4, there will be a noticeable mismatch between the true and the indicated price of the product that the average consumer will immediately notice. Pursuant to Act V of the Civil Code of 2013 (Civil Code), the contract shall be created by the mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, i.e. there is no mutually agreed statement on the will of the parties, it is not possible to speak of a valid contract that would give rise to rights and obligations. On this basis, an order that has been confirmed at the wrong/erroneous price is considered to be null and void.
5. PROCESS OF ORDER
5.1. After the registration you will be able to sign in to the webshop / or you can start shopping without registration.
5.2. The user sets the number of the product/products to buy.
5.3. The user places the selected products in the basket. Users can view the basket content at any time by clicking the "basket" icon.
5.4. If you do not want to buy more products, check the number of products you want to buy. Click the "delete - X"; icon to clear the basket content. To finalize the quantity, click on the "+,-" icon.
5.5. The user the fiills the delivery address and then selects the delivery / payment method, which types are as follows:
5.5.1. Payment methods:
Online by credit card: The user has the possibility to pay the total value of the order online, by credit card through the secure payment system of the financial service provider used by the Service Provider.
5.5.2. Shipping cost are the following:
Region 1: Austria, Germany, Romania, Slovakia 7 EUR
Region 2: Slovenia, Czech Republic, Croatia, Poland, Belgium, Lichtenstein, Bulgaria, Switzerland 13 EUR
Region 3: Denmark, France, Vatican, Italy, Great-Britain, Ireland, Monaco, Lithuania, Latvia, Spain, Sweden, Estonia, Norway, Greece, Portugal, Finland 19 EUR
5.6. If there is lack or imperfection in connection with the products or prices in the webshop, we reserve the rights for correction. In such a case we inform the customer about the new data immediately after the recognition or modification. Afterwards, the customer can confirm the order again, or has a chance to rescind the contract.
5.7. The total sum contains all the charges according to the totalizing of the order and the letter of confirmation. The user is obliged to check the package at delivery before the courier and in case of possible damage to products or packaging, he or she is obliged to request a record and in case of damage the package is not obliged to take over. Subsequent, non-recorded complaint by the Service Provider does not accept it! Packages are delivered on business days between 8 am and 5 pm.
5.8. Once you have entered the data, you can submit your order by clicking on the "Order" button, but you can check the details provided before you can, or send a comment to your order or email us any other ordering wishes.
5.9. The user acknowledges with the order that his payment obligation arises.
5.10. Correcting Input Bugs: The user can return to the previous phase before completing the order process, where he can correct the input data. In detail: When ordering, it is possible to view or modify the content of the basket, if the basket does not contain the quantity to be ordered, in the input field in the quantity column, User can enter the quantity to be ordered and press "+,-" button. If you want to delete a user from the items in the basket, click the "X - delete" button. During the order, the User has a continuous opportunity to correct / delete the inputs.
5.11. The user/customer gets an email of confirmation after sending the order, which does not give rise to contract. If this e-mail does not arrive within an expectable deadline –depending on the profile of the service- or at latest within 48 hours, the user is relived of the bid fixity or contractual duty. The order and the confirmation of the order can be considered „arrived” to the
Provider or to the User, when it is reachable for them. The Provider excludes the blame of confirmation, if the confirmation does not arrive in time because the user/customer has given wrong email address, or the storage pool of the account is full, and can not receive messages.
5.12. The User acknowledges that the confirmation in the previous section is only an automatic confirmation, and does not constitute a contract. The contract is created when the Service Provider notifies the User of the details of the order and its expected fulfillment after another automatic confirmation of the above mentioned item.
6. ORDER PROCESSING AND FULFILMENT
6.1. Orders are processed during opening hours. In addition to the times specified for processing the order, it is possible to place the order after the end of the working day and it will then be processed the next day. The Service Provider's customer service will always confirm by electronic means when the order can be fulfilled.
6.2. The general deadline for delivery is
Region 1: Austria, Germany, Romania, Slovakia - in 2-3 working days,
Region 2: Slovenia, Czech Republic, Croatia, Poland, Belgium, Lichtenstein, Bulgaria, Switzerland - in 2-3 working days,
Region 3: Denmark, France, Vatican, Italy, Great-Britain, Ireland, Monaco, Lithuania, Latvia, Spain, Sweden, Estonia, Norway, Greece, Portugal, Finland - 3-7 working days.
6.3. According to the contract of sale, the Service Provider shall transfer the ownership of the product and the User shall pay the purchase price and receive the product.
6.4. If the seller is an enterprise and the buyer is a consumer and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or designated third party takes possession of it. The risk of loss shall pass to the buyer upon purchase if the courier has been instructed by the buyer, unless the courier is recommended by the seller.
6.5. If the seller is an enterprise, and the buyer is a consumer, for lack of a distinct agreement of the signatories, the seller (based on this GTC: Service Provider) is obligated to make available the product for the buyer (User), after the conclusion of the contract, but in no more than 30 days.
6.6. If the product is not provided in time by the Service Provider, the User has the right to set a deadline for a replacement. If the seller fails to perform within the grace period, the buyer is entitled to cancel the contract.
6.7. The User is entitled to withdraw from the contract without specifying an additional term, if
a) the Service Provider has refused to perform the contract; or
b) the contract should have been performed in accordance with the agreement of the parties or due to the recognizable purpose of the service, within a specified period of time and not otherwise.
6.8. If the Service Provider cannot accomplish the contractual obligation because the product/or any of its components was not available, the Service Provider is obliged to inform the User right away and to refund the sum paid by the User at once.
7.WAIVER CLAUSE
7.1. According to the directive 2011/83/ EU of the European Parliament and Commission, regarding rules of contracts between customers and enterprises (Gov. Degree 45/2014) (II.26), the Consumer can rescind in 14 days from the date of delivery and return the ordered product(s) with no explanation. In the absence of this information, the Consumer is entitled to exercise their right of withdrawal within one year. If the Service Provider provides the information within 14 days of the date of receipt of the product or of the conclusion of the contract, but within 12 months, the time limit for withdrawal shall be 14 days from the date of notification of this information.
7.2. The Consumer may exercise his/her right of withdrawal by a clear statement to this effect or by means of the model declaration set out in Annex 2 of Government Decree 45/2014. (II.26.).
7.3. The period for exercising the right of withdrawal shall expire 14 days after the date on which the consumer or a third party other than the courier designated by the Consumer receives the product.
7.4. The Consumer may exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
7.5. The cost of returning the product must be borne by the Consumer, and the Business has not undertaken to bear this cost.
7.6. In the event that the right of withdrawal is exercised, the Consumer will not be charged, other than for the cost of returning the product.
7.7. The Consumer shall have no right of withdrawal in the case of a non-prefabricated product which has been manufactured at the consumer's request or at the express request of the Consumer, or which is clearly personalised for the Consumer.
7.8. The Consumer may also not exercise their right of withdrawal with respect to:
a) a contract for the provision of a service, after the performance of the service has been completed in its entirety, where the Business has begun performance with the Consumer 's express prior consent, and where the Consumer has acknowledged that they will lose their right of withdrawal;
b) a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the Business, even within the time limit for exercising the right of withdrawal;
c) perishable goods or items with a short shelf life;
d) in the case of a sealed product which cannot be returned after opening after delivery for health or hygiene reasons;
e) in respect of a product which, by its nature, is inextricably linked to another product after its transfer;
f) for alcoholic beverages, the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of the conclusion of the contract of sale but which is not performed until 30 days after the date of conclusion;
g) in the case of a business contract where the Business, at the express request of the consumer, requests the Consumer to carry out urgent repair or maintenance work;
h) for the sale or purchase of sealed audio and video recordings and computer software, where the Consumer has opened the packaging after delivery;
i) newspapers, magazines and periodicals other than subscription contracts;
j) in the case of contracts concluded at a public auction;
k) in relation to a contract about the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of fulfilment;
l. in the case of digital content supplied on a tangible medium, where the Business has begun performance with the Consumer's express, prior consent and at the same time the Consumer has agreed to lose the right of withdrawal after commencement of performance.
7.9. The Service Provider shall refund the paid amount, including the shipping fee, to the Consumer immediately upon receipt of the product/or receipt of the notice of cancellation within the meaning of the above laws, but no later than within 14 days of becoming aware of the cancellation.
7.10. The refund will be based on the same payment method used in the original transaction, unless the Consumer explicitly consents to another payment method; the Consumer will not be charged any additional costs as a result of the application of this refund method.
7.11. The Consumer shall not return the goods without undue delay, but in any event within 14 days of sending notice of cancellation to the Service Provider or returning them to the Service Provider to the address provided. If the business also sells the goods in the business premises, and the consumer exercises his right of withdrawal in person at the business premises of the business, he/she is entitled to return the goods to the business at the same time.
7.12. With regards to the Consumer’s written cancellation, it is sufficient to send the statement of cancellation within 14 days.
7.13. The Consumer meets the deadline for returns if the Consumer returns or send back the products within 14 days. Returns are deemed to have been completed on time if the consumer has dispatched the product before the time limit expires.
7.14. The Consumer shall only bear the direct cost of returning the product, unless the Business has undertaken to bear this cost.
7.15. The Service Provider does not have to repay the extra cost to the Consumer if the Consumer chooses a different delivery method that is not the cheapest delivery method.
7.16. Refunds may be withheld by the Service Provider until it has received the goods (s) or has not provided the Consumer with proof that they have returned them: the previous date must be taken into account.
7.17. If the Consumer wishes to withdraw from the contract they shall provide notification by any of the methods given by the Service Provider in writing (using the attached form) or by telephone. For a written communication sent by post, the time of posting is taken into account, and in the case of a telephone communication, the date of the phone call. In the case of post notice registered postage or package are accepted by the Service Provider. The Consumer can return the ordered product to the Service Provider either by post or via a courier service.
7.18. The Consumer shall only be liable for the depreciation resulting from use beyond the usage required to establish the nature, properties and operation of the product.
7.19. More information about the regulations detailing the contracts between the Consumer and the business in Gov. Degree 45/2014 (II. 26.) can be found here.
7.20. More information about the 2011/83/EU directive of European Parliament and Commission can be found here.
7.21. The customers can look up the Service Provider with claims using the contacts here.
7.22. The right of cancellation is only entitled to Users classified as consumers by the Civil Code.
7.23. The right of cancellation does not apply to an enterprise, that is to say, a person engaged in the profession, self-employment or business.
7.24. The procedure for enforcing the right of cancellation:
7.24.1. If the Consumer wishes to enforce the right of cancellation, then they need to send the declaration about the intention of their cancellation to one of the contact details of the Service Provider.
7.24.2. The Consumer shall exercise their right of cancellation within the time limit if they send the declaration of cancellation within 14 days after receiving the product. In the case of a written cancellation, it is sufficient to send the cancellation statement within 14 days.
In case of notification by post, the date of posting, in case of notification by email or fax, the time of sending the email or fax will be taken into account.
7.24.3. In the event of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but within 14 days from the notification of the statement of cancellation. The deadline is deemed to be met if the product is sent before the 14-day deadline (meaning it does not have to arrive within 14 days). The customer shall bear the costs of returning the goods due to the exercise of the right of cancellation.
7.24.4. The Service Provider is not obliged to pay back the additional costs for the Consumer if the Consumer chooses a different transport mode that is not the usual and cheapest mode chosen by the Service Provider. The Consumer can also enforce their right of cancellation between the day of the contract and the day of the receipt of the product.
7.24.5. In case of buying multiple products and the delivery of the products is not on the same day or the ordered products are delivered in multiple parts, the right of cancellation can be enforced in 14 days, counted from the last product or part.
8. WARRANTIES AND LIABILITIES
Defective performance
The supplier fails to perform properly if the service does not meet the quality requirements set out in the contract or the law at the time of performance. The supplier did not fail to perform the service correctly if the receiver was aware of the error at the time of the conclusion of the contract or should have been aware of the error at the time of the conclusion of the contract.
A contract between a Consumer and a Business shall be null and void if it derogates from the provisions of this Article concerning warranty and security to the detriment of the Consumer.
Several warranty rights apply only to Users who qualify as Consumers under the Hungarian Civil Code.
User as Business: A person who acts in the course of his/her trade, profession or business.
Liability claim
8.1. In what kind of situation can the User exercise his/her right for a liability claim?
The User can exercise a liability claim against the Business, in the event of the improper fulfilment of the contract according to the rules of the Hungarian Civil Code.
8.2. What kind of rights are the customers legal due according to the liability claim?
The User may - at his or her choice - make use of the following accessory warranty claims: he or she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not, or could not, request the repair or replacement, you may request a proportional reduction of the compensation or, as a last resort, you may withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company provided a reason for it.
The consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportionate delivery of compensation or to terminate the sales contract if
a) the company did not carry out the repair or replacement, or did it, but did not carry out partial or complete decommissioning and re-commissioning, or refused to make the goods conform to the contract;
b) a repeated performance error occurred, despite the fact that the company attempted to make the goods conform to the contract;
c) the performance error is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract; obsession
d) the business did not undertake to make the goods conform to the contract, or it is obvious from the circumstances that the business will not make the goods conform to the contract within a reasonable period of time or without significant damage to the consumer's interests.
If the consumer wishes to terminate the sales contract citing faulty performance, the company bears the burden of proving that the fault is insignificant.
The consumer is entitled to withhold the remaining part of the purchase price - depending on the severity of the breach of contract - in whole or in part, until the company fulfills its obligations related to the conformity of the performance with the contract and defective performance.
The reasonable deadline for repairing or replacing the goods shall be counted from the time when the consumer notified the company of the defect.
The consumer must make the goods available to the company in order to complete the repair or replacement.
The company must ensure the return of the exchanged goods at its own expense. If the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the goods - before the defect became detectable - then the obligation to repair or replace includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods placing or bearing the costs of removal or commissioning.
Delivery of compensation is proportionate if its amount is equal to the difference between the value of the goods owed to the consumer in the case of contractual performance and the value of the goods actually received by the consumer.
The consumer's right to terminate the sales contract can be exercised with a legal statement addressed to the company expressing the decision to terminate.
If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them may terminate it if the consumer cannot reasonably be expected to keep only goods that conform to the contract.
If the consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then
a) the consumer must return the affected goods to the enterprise at the expense of the enterprise; and
b) the company must immediately reimburse the consumer the purchase price paid for the goods concerned, as soon as it has received the goods or the certificate supporting the return of the goods.
8.3. What is the deadline for the customer to exercise the liability claim?
The customer is liable to report the defect immediately after recognition, but within two months of recognition. However, please note that the User will no longer be able to enforce their liability claim beyond the two-year limitation period (one year for businesses).
If the sales contract for goods containing digital elements concerns the continuous provision of digital content or digital services through specified use, the business is responsible for defects related to the digital content or digital service of the goods. The defect occurs:
a) within two years from the performance in the case of continuous provision for a period not exceeding two years; or
b) in the case of continuous provision exceeding two years, it occurs or becomes apparent during the complete termination of the continuous service.
8.4. Who can the liability claim be made against?
Customers can enforce the liability claim against the Service Provider.
8.5. What kind of other conditions must be met to enforce the liability claim (if the User is classified as a Customer)?
Within 1 year from the date of delivery, there is no other condition for enforcing your liability claim unless the User proves that the product or service was provided by the company operating the webshop. However, after 1 year have passed from the date of performance, the User shall be required to prove that the error recognised by the User was present at the time of performance.
Product warranty
8.6. In what cases can the Consumer exercise his product warranty right and what rights does the Consumer have based on his product warranty claim?
In the event of a defect in a movable object, the Consumer may - at his choice - exercise his accessory warranty right or assert a product warranty claim in accordance with the rules of the Civil Code.
As a product warranty claim, the Consumer can request the repair or replacement of the defective product.
8.7. Who can you assert your product warranty claim against?
You can exercise your product warranty rights against the manufacturer or distributor of the product (hereafter: manufacturer).
8.8. In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.
8.9. In what time frame can the Consumer assert his product warranty claim?
The Consumer can assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
8.10. What evidentiary rule applies in the event of a product warranty claim?
In the case of asserting a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed it on the market.
8.11. In what cases is the manufacturer exempt from product warranty obligations?
The manufacturer is released from its product warranty obligation if it can prove that
- the product was not manufactured or marketed as part of its business activities, or
- the defect could not be recognized according to the state of science and technology at the time of placing it on the market, or
- the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer to prove a reason for exemption.
Please note that due to the same defect, the Consumer can assert a claim for the product warranty against the company and against the manufacturer at the same time, parallel to each other. If your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or the part of the product affected by the repair only against the manufacturer.
Guarantee
8.12. In what cases may the Consumer enforce rights under the warranty?
In the event of defective performance, the Service Provider shall be subject to a warranty obligation pursuant to Government Decree No. 151/2003 (IX. 22.) on the mandatory warranty for certain durable consumer goods, provided that the user qualifies as a Consumer.
A Consumer shall mean:
a) a consumer as defined in Act V of 2013 on the Civil Code (hereinafter: Civil Code), or
b) a micro, small or medium-sized enterprise acting outside the scope of its profession, independent occupation or business activity.
A micro, small or medium-sized enterprise shall be deemed to be acting outside the scope of its profession, independent occupation or business activity if it purchases the consumer good within the framework of retail trade activity as defined by the Act on Commerce, irrespective of whether the consumer good is accounted for within the scope of its economic activity.
8.13. What rights is the Consumer entitled to under the warranty and within what time limit?
The duration of the warranty period shall be:
a) two years in the case of a sale price reaching HUF 10,000 but not exceeding HUF 250,000;
b) three years in the case of a sale price exceeding HUF 250,000.
Failure to comply with these time limits shall result in forfeiture of rights.
The warranty period shall commence on the date the consumer good is delivered to the Consumer, or, if installation is carried out by the Service Provider, its agent, or another person authorized to perform the installation, on the date of installation.
If the Consumer has the consumer good installed more than six months after delivery, the starting date of the warranty period shall be the date of delivery of the consumer good.
The Consumer may report a claim for repair, at its discretion, at the registered office of the Service Provider, at any of its business premises or branches, and directly at the repair service indicated by the undertaking on the warranty certificate.
Under a warranty claim, the entitled party may, at its discretion:
request repair or replacement, unless the fulfillment of the chosen warranty right is impossible or would result in disproportionate additional costs for the obligor compared to the fulfillment of another warranty claim, taking into account the value of the service in flawless condition, the gravity of the breach of contract, and the harm caused to the entitled party by the fulfillment of the warranty right; or
request a proportionate reduction of the consideration, or withdraw from the contract if the obligor has not undertaken repair or replacement, is unable to fulfill such obligation (...), or if the entitled party’s interest in repair or replacement has ceased.
Withdrawal shall not be permitted due to an insignificant defect.
Efforts shall be made to complete within 15 days
Pursuant to Section 5 of NGM Decree No. 19/2014 (IV. 29.) on the procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and businesses, the Service Provider shall endeavor to complete the repair or replacement within a maximum of 15 days. If the duration of the repair or replacement exceeds 15 days, the Service Provider shall inform the Consumer of the expected duration of the repair or replacement. Such information shall be provided electronically with the Consumer’s prior consent, or by another method suitable for confirming receipt by the Consumer.
If it is established that the product cannot be repaired
If, during the warranty period, it is established by the Service Provider that the consumer good cannot be repaired, the Service Provider shall, unless otherwise instructed by the Consumer, replace the consumer good within 8 days. If replacement of the consumer good is not possible, the Service Provider shall refund the purchase price to the Consumer within 8 days.
If the product fails for the fourth time
If, during the warranty period, the consumer good fails again following three repairs, the undertaking shall, unless otherwise instructed by the Consumer, replace the consumer good within eight days. If replacement of the consumer good is not possible, the undertaking shall refund to the Consumer within 8 days the purchase price indicated on the warranty certificate or, in the absence thereof, on the proof of payment presented by the Consumer evidencing payment of the consideration for the consumer good – namely, the invoice or receipt issued pursuant to the Act on Value Added Tax.
If repair is not completed within 30 days
If the consumer good is not repaired within 30 days from the date the warranty claim was communicated to the undertaking, the undertaking shall, unless otherwise instructed by the Consumer, replace the consumer good within 8 days following the ineffective expiry of the thirty-day deadline. If replacement of the consumer good is not possible, the undertaking shall refund to the Consumer within 8 days following the ineffective expiry of the 30-day repair deadline the purchase price indicated on the warranty certificate or, in the absence thereof, on the proof of payment presented by the Consumer evidencing payment of the consideration for the consumer good – namely, the invoice or receipt issued pursuant to the Act on Value Added Tax.
8.14. When is the undertaking exempt from its warranty obligation?
The Service Provider shall be exempt from its warranty obligation only if it proves that the cause of the defect arose after performance. Please note that the Consumer may enforce, concurrently and in parallel, a claim for implied warranty (statutory warranty for defects) and a claim under the warranty, as well as a product warranty claim and a warranty claim in respect of the same defect. However, if the Consumer has successfully enforced a claim arising from defective performance in respect of a specific defect (for example, the undertaking replaced the product), the Consumer may not assert another claim in respect of the same defect on a different legal basis.
8.15. The Service Provider shall not be liable under the warranty beyond the warranty period (professionally expected service life) for damages resulting from natural wear and tear or obsolescence.
8.16. Furthermore, the Service Provider shall not be liable under statutory warranty or warranty for damages arising after the transfer of risk as a result of improper or negligent handling, excessive use, exposure differing from the specified conditions, or any other use of the products not in accordance with their intended purpose.
8.17. If the Consumer enforces a replacement claim within three working days from the date of purchase or installation due to a defect in the consumer good, the Service Provider may not invoke disproportionate additional costs pursuant to Section 6:159 (2) (a) of the Civil Code and shall be obliged to replace the consumer good within eight days, provided that the defect prevents proper use. If replacement of the consumer good is not possible, the undertaking shall immediately refund to the Consumer the purchase price indicated on the warranty certificate or, in the absence thereof, on the proof of payment presented by the Consumer – namely, the invoice or receipt issued pursuant to the Act on Value Added Tax.
8.18. What additional requirements may be imposed as a condition for exercising warranty rights?
Specific requirements (for example, periodic inspection) may be imposed on the Consumer for the proper installation or maintenance of the consumer good, provided that proper installation or maintenance cannot otherwise be ensured and that compliance with such requirements does not impose a disproportionate burden on the Consumer.
9. PROCEDURE IN CASE OF RIGHT OF GUARANTY (FOR CONSUMER USERS)
9.1. In the contract of the Consumer and the Business, the agreement cannot depart to the disadvantage of the Consumer.
9.2. It is the duty of the Consumer to prove the conclusion of the contract (by invoice or by receipt).
9.3. The Service Provider is responsible for costs in connection with the fulfilment of warranty. (PTK. 6:6166§)
9.4. The ServiceProvider shall write a record concerning the requirement of the guarantee and warranty of the customer.
9.5. The copy of the record should be send immediately and made available to the customer.
9.6. If the Service Provider is not able to declare the fulfilment of the consumer's warranty or warranty claim upon notification, the Service Provider shall inform the consumer of its position within five working days in a verifiable manner, including the reason for rejection and the possibility of recourse to the conciliation body.
9.7. The Service Provider shall keep the report for three years from the date of its recording and present it at the request of the audit authority.
9.8. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. The information shall be provided with the consumer's prior consent, by electronic means or by any other means suitable for the consumer's receipt.
10. OTHER REGULATION
10.1. The Service Provider is entitled to use a contributor to fulfil its obligation. It is liable for its unlawful conduct as if it had committed the unlawful conduct itself.
10.2. The invalidity, illegality or unenforceability of any part of these Articles shall not affect the validity, legality or enforceability of the remainder.
10.3. Failure by the Service Provider to exercise its right under this Policy shall not constitute a waiver of such right. The waiver of any right is subject to express written notice to that effect. The fact that the Service Provider does not strictly adhere to one of the material terms or conditions of the Code once does not mean that it waives the obligation to adhere to that particular condition or clause in the future.
10.4. The Service Provider and Consumer should try to resolve the case out of court.
10.5. The Parties state that the Service Provider's webshop operates in Hungary and maintains it here. Because the site is accessible from other countries, users expressly acknowledge that the applicable law between the user and the Service Provider is Hungarian law. If the User is a Consumer, Pp. 26. § (1) the court of the defendant's domicile has exclusive jurisdiction over the Consumer in disputes arising from this contract.
10.6. The Service Provider does not apply different general access conditions for access to the products in the webshop for reasons related to the nationality, domicile or place of establishment of the User.
10.7. The Service Provider does not apply different conditions to the payment transaction regarding the payment methods accepted by the User due to the nationality, domicile or place of residence of the User, the account location of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the EU.
10.8. The Service Provider complies with the requirements of the Internal Market on grounds of unjustified territorial restriction of content and other forms of discrimination based on the nationality, place of residence or place of establishment of the buyer, as well as Regulation (EC) No 2006/2004 and Regulation (EU) 2017/2394 as well as 2009/22. REGULATION (EC) No 2018/302 OF THE EUROPEAN PARLIAMENT AND COUNCIL.
11. COMPLAINT HANDLING PROCEDURES (FOR CONSUMER QUALIFIED USERS)
11.1. The Service Provider’s goal is to fulfill all orders with appropriate quality and to the full satisfaction of the customer.
11.2. The consumer may file a complaint with the business either verbally or in writing.
11.3. The business will immediately investigate any verbal complaint and, if necessary, resolve it.
11.4. If the consumer disagrees with the handling of the complaint or if immediate investigation is not possible, the business will promptly create a record of the complaint and its stance on the matter, following the procedures for written complaints.
11.5. The business must provide a copy of the record to the consumer:
a) In case of a verbal complaint communicated in person, it should be handed over on the spot.
b) In case of a verbal complaint communicated by phone or other electronic communication services, it should be sent to the consumer at the latest along with the substantial response—unless the consumer has not provided all necessary details for handling the complaint as per section 11.8.
11.6. A verbal complaint communicated by phone or other electronic communication services must be assigned a unique identification number by the business.
11.7. The record of the complaint must contain the following:
a) The consumer’s name, address, or email address,
b) The place, time, and manner of the complaint submission,
c) A detailed description of the consumer’s complaint, along with a list of any documents, papers, and other evidence presented by the consumer,
d) The business’s statement regarding the consumer’s complaint, if immediate investigation is possible,
e) The person recording the complaint and, except for complaints communicated via phone or other electronic communication services, the consumer’s signature,
f) The location and time of recording the complaint,
g) In case of a complaint made by phone or other electronic communication services, the unique identification number of the complaint,
h) A warning regarding the provisions of section (11.8).
11.8. If the consumer does not provide the data specified in section 11.7(a) and (c) or refuses to sign the record as per section 11.7(e), the business may omit the provisions of section 11.9 when handling the verbal complaint.
11.9. The business is obligated to respond in writing to a written complaint within thirty days of receiving it, in a verifiable manner, unless otherwise specified by directly applicable European Union legal acts. A shorter deadline may be established by law, while a longer deadline may be set by statute. If the complaint is rejected, the business must provide reasoning for the refusal.
11.10. If the business provides an electronic platform or form for the submission of written complaints, it is obligated to immediately confirm receipt of the complaint via the consumer’s provided email address.
11.11. The business must retain the record of the verbal complaint or the written complaint, as well as a copy of the substantial response to the complaint, for three years and must present it upon the request of the supervisory authority.
11.12. In case of rejection of the complaint, the business must inform the consumer in writing about which authority or conciliation body they can approach based on the nature of the complaint. The information should also include the contact details (address, phone, email) of the competent authority or the conciliation body in the consumer’s residence, temporary residence, or headquarters. The information must also mention whether the business has made a general subordination statement.
11.13. The business may disregard investigating repeated complaints made by the same consumer with identical content or complaints made by an unidentifiable person, which do not provide new information.
11.14. Please be informed that in case of rejection of your complaint, you may initiate proceedings with an authority or conciliation body as follows (The Service Provider has not made a general subordination statement):
11.15. The Consumer may contact the consumer protection authority:
In accordance with §§ 45/A (1)-(3) of the Consumer Protection Act and Government Decree 326/2024 (XI. 14.) on the designation of the consumer protection authority, the general consumer protection authority is the government office: https://kormanyhivatalok.hu/kormanyhivatalok
11.16. In case of a complaint, the consumer has the option to approach a conciliation body, whose contact details can be found here:
Name of Arbitration Board
The address of the seat of the Artibration Board Jurisdiction area
Budapesti Békéltető Testület
Budapest
Budapesti Békéltető Testület
Address: 1016 Budapest, Krisztina krt. 99., phone number: (1) 488-2131
Fax number: (1) 488-2186
President: Dr. Inzelt Éva Veronika Web: https://bekeltet.bkik.hu/
E-mail: bekelteto.testulet@bkik.hu
Budapest
Baranya Vármegyei Békéltető Testület
Pécs
Baranya Vármegyei Békéltető Testület
Address: 7625 Pécs, Majorossy Imre u. 36.
phone number: (72) 507-154; (20) 283-3422
Fax number: (72) 507-152
President: Dr. Bércesi Ferenc
Web: www.baranyabekeltetes.hu E-mail: info@baranyabekeltetes.hu
kerelem@baranyabekeltetes.hu
Baranya county,
Somogy county,
Tolna county
Borsod-Abaúj-Zemplén
Vármegyei Békéltető Testület
Miskolc
Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület
Address: 3525 Miskolc, Szentpáli u. 1.
phone number: (46) 501-091 (új ügyek);
501-871 (pending cases)
President: Dr. Tulipán Péter
Web: www.bekeltetes.borsodmegye.hu<... /> E-mail: bekeltetes@bokik.hu
Borsod-Abaúj-Zemplén county,
Heves county,
Nógrád county
Csongrád-Csanád Vármegyei
Békéltető Testület
Szeged
Csongrád-Csanád Vármegyei Békéltető Testület
Address: 6721 Szeged, Párizsi krt. 8-12.
phone number: (62) 554-250/118 Fax number: (62) 426-149
President: Dr. Horváth Károly
Web: www.bekeltetes-csongrad.hu E-mail: bekelteto.testulet@csmkik.hu
Békés county,
Bács-Kiskun county,
Csongrád-Csanád county
Fejér Vármegyei Békéltető Testület
Székesfehérvár
Fejér Vármegyei Békéltető Testület
Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.
phone number: (22) 510-310
Fax number: (22) 510-312
President: Dr. Vári Kovács József
Web: www.bekeltetesfejer.hu E-mail: bekeltetes@fmkik.hu; fmkik@fmkik.hu
Fejér county,
Komárom-Esztergom county,
Veszprém county
Győr-Moson-Sopron Vármegyei
Békéltető Testület
Győr
Győr-Moson-Sopron Vármegyei Békéltető Testület
Address: 9021 Győr, Szent István út 10/a.
phone number: (96) 520-217
President: Dr. Bagoly Beáta
Web: https://gymsmkik.hu/bekelteto
E-mail: bekeltetotestulet@gymskik.hu
Győr-Moson-Sopron county,
Vas county,
Zala county
Hajdú-Bihar Vármegyei
Békéltető Testület
Debrecen
Hajdú-Bihar Vármegyei Békéltető Testület
Address: 4025 Debrecen, Petőfi tér 10.
Place of administration: 4025 Debrecen Vörösmarty u. 13-15.
phone number: (52) 500-710; (52) 500-745
Fax number: (52) 500-720
President: Dr. Hajnal Zsolt
Web: https://www.hbmbekeltetes.hu
E-mail: bekelteto@hbkik.hu
Jász-Nagykun-Szolnok county,
Hajdú-Bihar county,
Szabolcs-Szatmár-Bereg county
Pest Vármegyei Békéltető Testület
Budapest
Pest Vármegyei Békéltető Testület
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
phone number: +36 1 792 7881
President: Dr. Koncz Pál
Web: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu E-mail: pmbekelteto@pmkik.hu
Pest county
11.17. The conciliation body is competent for the out-of-court settlement of consumer disputes. It is the task of the conciliation body to attempt to reach a settlement between the parties for the purpose of resolving consumer disputes, failing which it will decide on the matter in order to ensure the simple, expeditious, effective and cost-effective enforcement of consumer rights. The conciliation body shall, at the request of the Consumer or the Service Provider, advise on the Consumer's rights and obligations.
In the conciliation board procedure, in the absence of an agreement, the council is responsible for the merits of the case
a) makes a binding decision if
aa) the request is well-founded, and the enterprise - registered with the conciliation board or the chamber, or communicated in its commercial communications - pursuant to Article 36/C. in his general declaration of submission according to §, at the beginning of the procedure or at the latest until the decision is made, he recognized the decision of the conciliation board as binding on him, or
ab) the business did not submit a declaration of submission, but the request is well-founded and the consumer's claim - neither in the request nor when the decision containing the obligation is made - does not exceed HUF two hundred thousand, or
b) makes a recommendation if the request is well-founded, but the enterprise declared at the start of the procedure that it does not recognize the council's decision as an obligation, or if it did not declare its recognition of the council's decision at all.
11.18. In the event of a cross-border consumer dispute arising out of an online sales or service contract, the arbitration body attached to the Budapest Chamber of Commerce and Industry shall have sole jurisdiction.
11.19. The Service Provider shall be obliged to cooperate in conciliation proceedings. In doing so, it is required to send its response letter to the conciliation body and to ensure the presence of the person entitled to reach a settlement at the hearing. Where the business or seat of the business is not established in the county in which the conciliation body operating the territorially competent body is located, the Business's obligation to cooperate shall include offering the possibility of a written settlement in accordance with the consumer's requirements.
11.20. If the consumer does not seek recourse to a conciliation body or the procedure is unsuccessful, the consumer has the option of going to court.
The lawsuit must be filed with a letter of formal notice containing
the following information:
• the court of law;
• the names of the parties and representatives of the parties, their place of residence and legal status;
• the right to enforce, by presenting the underlying facts and their evidence;
• the data from which the jurisdiction and jurisdiction of the court can be established;
• a definitive request for a court decision.
The application must be accompanied by a document and a copy of it which is referred to as evidence.
12. INTELLECTUAL PROPERTY RIGHTS
12.1. Since http://www.mydermagene.com is considered a copyrighted work of the site, it is forbidden to display the contents of http://www.mydermagene.com downloading (copying), re-publishing, otherwise utilizing, electronically storing, processing and selling of the content or any part thereof without the written consent of the Service Provider.
12.2. No material may be transferred from http://www.mydermagene.com and its database, even with written consent, by referring to that site.
12.3. The Service Provider reserves all rights to all elements of its service, its domain names, their associated secondary domain names and internet advertising spaces.
12.4. IIt is prohibited to: adapt or reverse engineer the content of http://www.mydermagene.com, or parts thereof; fraudulent creation of user IDs and passwords; use of any application to modify or index any or all of the http://www.mydermagene.com.
12.5. The name http://www.mydermagene.com iis protected by copyright and may not be used except with the written permission of the Service Provider.
12.6. The User acknowledges that in the event of unauthorised use the Service Provider shall be liable for damages. The amount of the penalty shall be EUR 200 gross per image and EUR 60 gross per word. In the event of a copyright infringement, the Service Provider's notarial certification is applied and this cost is also passed on to the infringing user.
customer.
13. PRIVACY POLICY
The privacy policy is available and can be downloaded from the following webpage:
https://www.mydermagene.com//adatvedelem
Balatonfüred, 12th October 2023
Declaration of withdrawal
(please fill in and return only if you wish to withdraw from the contract)
Addressee: Vitee Beauty Korlátolt Felelősségű Társaság , 8230 Balatonfüred, Batsányi u. 2., info@mydermagene.com , +36 70 364 04 66
The undersigned declares that he or she has withdrawn from the sale of the following goods:
Date of order / receipt:
Name of consumer (s):
Address of consumer (s):
Signature of consumer (s) (only in writing):
Date:
Earlier versions of the Mydermagene.com Terms
Mydermagene.com Terms (Effective date: 2025.07.27)
Mydermagene.com Terms (Effective date: 2025.03.21)
Mydermagene.com Terms (Effective date: 2024.05.08)
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Mydermagene.com Terms (Effective date: 2023.12.31)
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Mydermagene.com Terms (Effective date: 2023.10.12)
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