SHIPPING & RETURNS

🚚 Fast & Reliable European Shipping

At DermaGene, we are committed to delivering your products quickly, safely, and transparently across Europe.

All orders are shipped from our European distribution centre in Budapest, Hungary, using tracked GLS delivery.

🕛 Orders placed before 12:00 (CET) on business days are dispatched the same day.
As soon as your order is shipped, you will receive a tracking number by email, so you can follow your delivery at every step.

🌍 Shipping Zones, Delivery Times & Fees

Region 1 – Central Europe

Austria, Germany, Romania, Slovakia
📦 Delivery time: 2–3 working days
💶 Shipping fee: €7

✨ FREE shipping on orders over €149

Region 2 – Extended Europe

Belgium, Czech Republic, Poland, Slovenia, Croatia, Liechtenstein, Bulgaria, Switzerland
📦 Delivery time: 2–3 working days
💶 Shipping fee: €9.90

✨ FREE shipping on orders over €199

Region 3 – Europe Wide

Denmark, France, Italy, Netherlands, Spain, Sweden, Finland, Ireland, Portugal, Greece, Norway, Monaco, Vatican, Baltic countries
📦 Delivery time: 3–7 working days
💶 Shipping fee: €14,90

✨ FREE shipping on orders over €249

✨ Free Shipping Made Simple

Our free shipping thresholds are designed to reward larger orders while keeping delivery fast and reliable across Europe.
The applicable shipping fee or free shipping option is always clearly displayed during checkout — no surprises.

📍 Dispatch & Tracking

• All European orders are dispatched from Budapest, Hungary

• Same-day dispatch for orders placed before 12:00 (CET)

• GLS tracked delivery

• Tracking number provided in your shipping confirmation email

🌐 Customs & Duties

For deliveries within the European Union, no customs duties apply.

For deliveries outside the EU, local customs duties or import taxes may apply in accordance with local regulations. These charges are the responsibility of the customer.

🔄 Returns Policy

We want you to feel confident when shopping with DermaGene.

If for any reason you are not satisfied with your purchase, you may return your product within 14 days of delivery for a full refund, provided the product is unused and in its original condition.

For return instructions or assistance, our customer support team is happy to help.

💬 Need Help?

If you have any questions about shipping, delivery, or returns, please contact our customer support team via e-mail or phone — we’re here to help.