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Shipping

We offer fast and secure GLS tracked shipping to all European countries. For orders outside Europe, please contact us via our E-mail address.

Region 1: Austria, Germany, Romania, Slovakia 7 EUR (2-3 working days)

Region 2: Slovenia, Czech Republic, Croatia, Poland, Belgium, Lichtenstein, Bulgaria, Switzerland 13 EUR (2-3 working days)

Region 3: Denmark, France, Vatican, Italy, Great-Britain, Ireland, Monaco, Lithuania, Latvia, Spain, Sweden, Estonia, Norway, Greece, Portugal, Finland 19 EUR (3-7 working days)"

You can track your order using the tracking number and link provided to you in your shipping confirmation email.

DermaGene is not responsible for custom duties and import taxes. In case of delivery outside the European Union custom declaration costs 30 EUR..

All orders to Europe are shipped from our distribution centre in Hungary.

Returns Policy

We hope you love what you purchased. But in case you don't, you can send back the product within 14 days and get a full refund.

DermaGene will only accept a return for exchange or refund if the products are unused, and returned within 14 days of delivery.

An exchange or refund will not be processed for products that have been used or damaged.

Before sending an item back to us, please notify us via E-mail.